Enhancer provides your customers music and messages on hold while, converting a source of frustration into an informative, brand aligned, and even enjoyable experience.

Enhancer allows businesses to enhance the quality of their on hold telephone experience, encouraging loyalty and generating new business.

Increase revenue
  • Support current campaigns
  • Highlight existing products and services
  • Introduce new products and services
  • Advertise specials, promotions and sales

  • Improve customer satisfaction
  • Reduce caller frustration
  • Reduce abandoned calls
  • Thank callers for their support
  • Provide tips and problem solving

  • Enhance your image
  • Brand aligned experience
  • Reflect your positioning
  • Company awards / honors
  • Community service projects
  • Charities your company supports
  • Upcoming community events

  • Operational efficiency
  • One point of contact taking full responsibility
  • Best of class technology
  • Best of class methodology
  • Proactive account management
  • Save thousands on music performance rights

  •  

    The design of your Enhancer program starts with the discovery stage. Our Consultants establish a good understanding of your business, its objectives, and identify how Enhancer will create value.

    From our discussions we will determine your caller profile; the frequency and schedule of your new productions; their type, length and languages used; the best suited technology and any other areas we can help.

    By asking the right questions and applying years of experience, we design a program that will best fit your business needs.

    We will also propose background music styles, voice talent and delivery styles to best represent your brand in the context it will be experienced.

    This is followed by scripting, professional Asian voice talents, royalty paid background music and installation of our remote download equipment.

    One of our points of differentiation is our pro-active account management.

    We ensure value is created “consistently” year after year. Recordings are kept fresh, interesting and informative, and aligned with the agreed strategy. Our Client Services team contacts you in advance of each recording’s due date.

    Periodic reviews by our Account Management team ensure the strategy is aligned and integrated within your overall business objectives while your emerging needs are identified and addressed.

     
    Enhancer includes:
    Strategic planning
    Script writing
    Professional voice talent
    Background music (rights paid)
    Remote download equipment
    Weekly monitoring
    Proactive Content Management
    Account Management

    Request a test account to listen to samples

    Ready to find out more? Talk to us to find out how we can create and manage a consistent experience for you globally.

    Home