Table of Contents
- SENSE of SMELL– Triggers the most intense brand associations.
- Marketing budgets focus on visual stimuli
- Smell serves as geographic touchstones and the right scent offers a sense of place as well as creates a welcoming environment.
SENSE of SMELL – Triggers the Most Intense Associations With a Brand
Scent, according to Simon Faure-Field, founder of Singapore-based consultancy Equal Strategy, is key to making clients spend more time in commercial, retail, and hospitality environments.
Inspired by the work of Danish brand guru Martin Lindstrom, Faure-Field decided to combine sound and scent to set corporate entities apart from each other when he moved to Asia in the mid 1990s. It’s this practice of scent marketing management that makes Equal Strategy a little uncommon.
Most marketing budgets focus on communication that appeals to our eyes, yet a higher percentage of our decisions are based on what we smell
“Most marketing budgets focus on communication that appeals to our eyes, yet often our decisions are based on what we smell,” says Faure-Field.
Concocting the right scent for a property can take several weeks. “We meet with the general manager and his management team to discuss and refine how the hotel’s brand can be translated into music and fragrance”.
Equal Strategy then formulates an identity statement: potential scent and genre of music are developed on the basis, and before long, the hotel has a “sensory identity”, as Faure-Field calls it.
Smell serves as geographic touchstones and the right scent offers a sense of place as well as creates a welcoming environment.
Equal Strategy offers off-the-shelf fragrances with its Scent Swirl brand, however, 99% of clients choose to design a bespoke aroma from scratch. The company works with a leading German fragrance company called Drom, which designs and manufactures perfumes for Chanel and Bulgari, to customise the scent to the direction set by Faure-Field.
Smell serves as geographic touchstones, and Equal Strategy is sensitive to ensuring its offering creates a sense of place and a welcoming environment.
While scent branding isn’t new – Westin Hotels and Resorts started introducing its White tea scent in its properties a decade ago – its importance is beginning to gain traction. “We hope businesses realise that sensory branding is every bit as effective as more conventional marketing,” Faure-Field declares.
